San Diego County Sheriff’s Department Case Study

Advancing how public safety agencies manage live remote streaming.

About San Diego County Sheriff

The San Diego County Sheriff’s Department (SDSD) was established in 1850. It is the primary and largest law enforcement agency in San Diego County, California, and one of the largest sheriff’s departments in the United States: with over 4,000 employees, an annual budget of over $960 million, and a service area over 4,500 square miles, extending to a 60-mile international border.

The SDSD provides general law enforcement and public safety services to all unincorporated areas of the county (traffic enforcement, accidents, and other traffic related issues are handled by the California Highway Patrol).

The Challenge

The customer’s current remote streaming had a limited viewing experience, and delayed time-to-action, with constrained live streaming operations and management. There was a lack of secure remote viewing and ultra-low-latency support. There was also a lack of high scalability, reliability, and of secure sharing of live feeds.  

Solution

Using Nomad Media, SD Sheriff was able to implement a cloud-based solution for Live Drone Operations within a Secure Remote Command Center. Leveraging new technologies such as WebRTC and AWS Cloud, the solution provided ultra-low latency monitoring of their Remotely Piloted Aircraft feeds through a web-based remote command center, allowing for secure viewing of real-time live feeds, and secure sharing with other agencies.

Benefit

• Seamless live streaming of remotely operated drone feeds

• Ultra-low latency live-streaming with WebRTC

• Highly secure remote viewing and sharing

• Simple operational support for managing live-feeds from the field

• Increased flexibility and reliability

• Increased situational awareness

• Reduced operational overhead

“Nomad Media’s simplicity is where it really shines. There’s no troubleshooting issues in the middle of critical incidents. The program just works every time.”—Corporal Ryan Christy, UAS Pilot, San Diego County Sheriff’s Department

Common Use Cases

• Public Safety

• Courts and Townhalls

• Public and Constituent Relations

• Traffic Cameras

• Presentation Capture

• Law Enforcement Cameras

• Internal version of "YouTube" like experience

Common Industry Problems We Solve

• Fundamental shift from central command to decentralized command model

• Limited viewing experience

• There’s more video now than ever

• Delayed time-to-action

• Interagency cooperation becoming more critical

• Constrained video operations  

• Transparency through access to the video content

• Search availability  

Solutions

Simple viewing experience of video streams:

• Command and remote users can easily see what’s going on in the field in real-time

• Unified device environments and capabilities

• Consistent user interface

Immediate time-to-action:

• Near real-time between live moment and viewing the video stream

• Remote location viewing—virtual security operations center

• Agency interoperability

Solutions

Effective video operations:

• Robust security control, and “chain of custody” for video

• Automated tagging and annotation of video

• Integrated video archiving

Intelligent searching and discovery of content

• Easily search and find video content

Device and Camera Agnostic, and Manufacturer Interoperability

Nomad Media Benefits

Feature Benefits

• Highly secure

• Support unlimited number of remote users and viewers

• Virtually unlimited number of cameras

• Easily search and discover live feeds and recorded video

• Centrally organize and manage access

• Tagging, labeling, and annotations

• Automatic video archiving capability for long-term access

• Auto transcription capabilities

• Auto translation capabilities

• Comprehensive camera manufacturer support

Technical Benefits

• Professional Services support for custom integrations

• Extensive integration capabilities

• Integration with customer’s existing SSO infrastructure (Okta, Active Directory)

• Fully customizable user experience

• High availability

• Highly scalable

• High durability

• Instant access to our newest technology

• Fully managed infrastructure

• World-class engineering team innovating on your behalf

Nomad Media & AWS Solution Overview

Built on AWS technology, Nomad Media provides your Command Center and Virtual Security Operations Center the ability to efficiently watch live-video streams from the field in near real-time with agency interoperability.

‍